Payments, cancellations and refunds.

Last reviewed: 22 October 2026. These pages explain Infinity Digital Agency's standard approach in plain language. Your written quotation or project agreement confirms the scope that applies to your specific job. This information is not legal advice and does not remove any rights you may have under applicable South African law.

1. The standard payment sequence

For a standard website, no build deposit is required. We agree the project scope in writing, complete the agreed work and issue the build invoice when it is ready for final review. Final handover and connecting the domain to the finished website take place after payment has cleared. A separate domain or third-party charge is only incurred after the client approves the relevant purchase.

2. Free demos

A free demo is intended to show the proposed direction before a full project is confirmed. If you decide not to proceed after viewing the demo, no website build fee is due for that demo. The quotation will identify if any separately requested paid work falls outside the free-demo process.

3. Cancellations and work in progress

If you need to cancel, contact us promptly in writing. We will review the project stage, completed deliverables, external purchases already authorised and the terms in the accepted quotation. Any amount due or refundable will be calculated fairly against the agreed work and applicable law. Completed work, approved external purchases and services already delivered may not be refundable where the law and agreement permit that outcome.

4. Problems with the delivered work

If the finished work materially differs from the written scope, tell us in writing and identify the issue. We will review it against the approved quotation and agree a reasonable correction path where the issue falls within the agreed scope. New requests, changed preferences after approval, missing client content and third-party outages may require a separate arrangement.

5. Domain and other third-party costs

Domain registration, renewal, paid hosting, business email, payment providers and other external services may be governed by their provider's refund and cancellation policies. We will explain the known cost before requesting your approval, but a provider may not refund a registration or service already activated.

6. Monthly support and cancellation

The standard website packages have no compulsory monthly Infinity Digital Agency fee. Where the client separately agrees to recurring support, the written quotation must state the price, what is covered, the billing cycle and the cancellation notice. Any provider subscription chosen by the client must be cancelled with that provider according to its terms.

7. Consumer rights

This policy is a plain-language guide, not legal advice. It does not replace a specific signed quotation or override rights under applicable South African law. If a statutory right conflicts with a term on this page, the applicable law governs.

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